In short
AutorunX plans and credits are paid through Polar (worldwide) or Razorpay (India) and are not refundable once the credits or service period have been delivered, except where the law says otherwise.
Rescue & Romance coins follow the game’s terms and Google Play’s refund policy. Client projects follow the proposal you sign with us.
AutorunX
- Payments are handled by Polar (worldwide) and, where enabled, Razorpay (India). We do not store your full card, UPI or bank details.
- Fees, currencies, renewal terms, taxes and refunds follow the checkout agreement shown by the payment processor when you buy.
- Except where the law requires otherwise, fees are non-refundable once the credits or the service period have been delivered.
- AutorunX is in beta: buying a plan or credits does not guarantee that every service will be available or that every generation will succeed.
- For a billing problem, email support@autorunx.com.
The full rules are in section 9 of the AutorunX terms:
Rescue & Romance coins
- Coins are bought through Google Play. We receive a confirmation, never your card details.
- Coins are a virtual item with no cash value. They can’t be exchanged, transferred or refunded, except where the law or Google Play’s refund policy requires it.
- To ask for a refund on a Play purchase, use Google Play’s refund process: Google Play refunds.
- Coins already bought are not refunded when you delete your account.
Client projects and starter kits
Payments for design and development work, and for ready-made products and starter kits, follow the signed proposal, statement of work or invoice for that engagement. That document sets out milestones, what each payment covers and what happens if a project stops early.
How to ask
If you think you were charged by mistake, write to us first. For AutorunX use support@autorunx.com; for the game or client work use pravin@bluehans.com. Include the date, amount and any order or payment reference.