In short
Complaints about content, your personal data or any Bluehans product go to Pravin Shinde, our Grievance Officer, at pravin@bluehans.com. We acknowledge within 24 hours and resolve within 15 days.
Why we have a Grievance Officer
India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023 give you the right to raise a complaint with a named officer. This covers bluehans.com, Rescue & Romance and AutorunX.
Contact details
- Name: Pravin Shinde
- Designation: Founder
- Email: pravin@bluehans.com
- Company: Bluehans Pure & Mindful Elegance (OPC) Private Limited
- Address: Mumbai, Maharashtra, India
For AutorunX you can also use the contact its own policies list for grievances, support@autorunx.com.
What to include
- Your name and how to reach you.
- Which product or page it is about (bluehans.com, Rescue & Romance or AutorunX).
- The content, link, account or transaction concerned.
- What happened, and what you would like us to do.
- Any screenshots or documents that help.
What happens next
- We acknowledge your complaint within 24 hours.
- We look into it and may ask you for more information.
- We resolve it within 15 days of receiving it, and tell you what we did and why.
If you are not satisfied with how we handled a complaint about your personal data, you may approach the Data Protection Board of India. EU/EEA users may also contact their local supervisory authority.